From your support finish, we appreciated the ability to observe tickets and incidents without difficulty. Furthermore, Samanage dashboard is admittedly intuitive, delivering large-level final decision makers with rapid insights on key facts without the need to drill all the way down to specifics for strategic planning.
SolarWinds strategies to amass Samanage for the invest in cost of $350 million in hard cash or approximately $329 million Web of money obtained. SolarWinds options to fund the transaction principally with its present dollars harmony.
Once the demo period of time has finished, Samanage adheres into the pricing structure It truly is acquired on its webstie, but you can't basically invest in the software there. You are going to still have to Get hold of Samange product sales through both e mail and much more probably cell phone to accomplish your order, which supplies the company time to adjust your function set (and pricing) to your company's personal demands.
Samanage adheres to the Information Know-how Infrastructure Library (ITIL), which suggests it sporting activities a set of characteristics that help it professionals adhere to ITIL finest methods when providing aid providers in substantial IT operations. Given that we reviewed irt past year, it's also adopted an up-entrance pricing plan exactly where it accustomed to involve you to get in touch with a profits human being to be able to even get an easy estimate.
Check out option software selections that may satisfy equivalent prerequisites as Samanage. Appraise their capabilities, pricing, and user feed-back to seek out the ideal fit for your preferences.
Raising a whole new incident opens a blank incident While using the requester's name immediately populated. Blank fields for being crammed in include things like a classification and subcategory. This is the only aid desk application I examined which makes provisions for subcategories.
Meanwhile, the asset administration gives you a complete view on the asset’s lifecycle from its purchase to disposal. It pays to track enterprise laptops and cell equipment by means of Team Policy or Domain Login Scripts particularly when you’re implementing a BYOD (provide your personal system) plan. You'll be able to immediately see crucial details around the asset, for instance, performance, spot, and specs.
The Dashboard supplies speedy insights on all IT-connected incidents throughout your business. Values are presented in graphs, metrics, and essential performance indicators (KPI) to aid administrators and executives get the big photo without the need of scouring via knowledge piles.
SolarWinds plans to include the Samanage products to its IT Operations Administration portfolio beginning in Q2 2019. The SaaS-dependent providing will enhance the on-premise products the business features right now to click here provide the wants of IT businesses at businesses of all measurements – within the SMB to the large company.
The seller supplies supscription cost quotation depending on the number of brokers (ticketing) and equipment (asset management) your company has to ensure your pricing prepare matches your demands. It’s also achievable to incorporate premiums for unrestricted property and brokers.
Most likely the commonest constructive remarks about Samanage is its trustworthy customer assistance. “We could Get hold of them by means of chat, e-mail, cellular phone… the options give us a great deal of flexibility,” talked about one particular of numerous pleased prospects.
Comprehensive Remedy with simplicity and trustworthy Producing my own software according to my needs has normally been my desire, which grew to become achievable because of the simplicity and reliability of the application.
An intuitive characteristic that we pointed out is the fact that in place of clicking a ‘Take care of’ button to close a ticket–the common in ticketing applications–you alter the ticket status to ‘Solve’. Additional cumbersome, We all know, however it’s a precaution to make sure the ticket has long been double checked.
As for reviews, Samanage features several possibilities which includes practical studies showing stats on incidents as well as inventory stories and deal reviews. The opportunity to build custom studies is likewise included, which may be a boon in case you've taken some time to create customized fields and workflows.